Privacy Policy

We take the protection of your data very seriously. Sometimes we need to collect personal information to provide the service you expect from Splash Sensory. When we do, we will explain clearly what we’re collecting and what we intend to do with it.

What personal information we collect:

• Contact Form on Website: the site securely processes and stores what you enter, and emails it to info@splashsensory.co.uk. The admin team use it to respond accordingly, archiving correspondence just like you would expect any responsible company to do.
• When you contact us by phone, email or post, we will also use your contact details and personal information to respond appropriately and archive it securely for an appropriate length of time.
• If you register for swimming lessons with us or attend a Splash Sensory class the leader of that class may ask you for the personal information they need to register your child and contact you about sessions. The leader will be responsible for storing and holding your information securely.
• When you visit this site, the server and site security software may process and store your computer’s IP address containing approximate location. Our website provider is IONOS and their privacy policy can be found on their website. www.ionos.co.uk

How and where your data is stored

Our website is provided by IONOS and our booking provider is Bookwhen. Please read their privacy policies on their websites.

www.ionos.co.uk

www.bookwhen.co.uk

Disclosing your information

We do not sell personal data to anyone. We only share personal information when it’s necessary to do what you have asked us to do, or if we are legally obliged to.

Access to your personal information

You have the right to know what information we hold about you. If you contact us and ask, we will be happy to:

• tell you what information we hold;
• tell you why we are holding it.
• tell you who it could be disclosed to.
• update it if it’s inaccurate.
• remove it (unless there’s a legitimate reason why we need to keep it); and
• let you have a copy of the information in an intelligible form.

Links to other websites

This privacy notice does not cover other sites that this site may link to such as Facebook & Instagram. Please read the privacy statements on the other websites you visit.

• Changes to this policy: This policy was last updated in October 2024. If we change this privacy policy in future, we will update this web page.
• Making a complaint: If you feel that we have failed to meet these standards, please contact us first. If we don’t resolve things to your satisfaction, you can then complain directly to the Information Commissioner.